Technical support will cover all the mechanical product range, specialising in pneumatics, actuators and vacuums. Supporting sales growth by training and proactive promotion of existing and new products. The focus for this role is mechanical products although the electrical / electronic interaction is becoming increasingly common.
Key Responsibilities:
• Support for customer questions via phone and e-mail
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• New product development proposal activity
• Market and competitor product analysis & understanding
• Supporting sales force with customer visits and application development
• Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
• Degree, HNC or HND in Mechanical Engineering or related discipline
• Able to communicate proficiently via telephone and email with both internal and external customers
• A methodical problem solver who is logical, organised and able to keep clear comprehensive records.
• Ability to clearly and effectively present technical subjects, face-to-face and via webinar
• Experience working within an Engineering environment.
• Hands-on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines.
The Company offer a fantastic working environment where every team member has a voice taking pride in the collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.
A competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!
Apply now for further details.