2nd line Support Analyst required for a leading Microsoft Gold Solutions Partner that provides managed IT support services and solutions across the UK. 

As a 2nd Line Support Engineer, you will be working with a team of dedicated professionals responding to helpdesk tickets via email, phone or face-to-face. Good customer service/ communication skills are imperative.

You will receive training on the services and products used but will be expected to apply troubleshooting skills to effectively resolve the issues presented to you.

Job Responsibilities/Duties: 

  • To provide 2nd line (helpdesk) technical support
  • To provide technical support, answering support issues either via phone, email, or in person
  • To maintain a high degree of customer service for all support queries
  • Backup Tape management and ownership
  • To take ownership of user problems and be proactive when dealing with user issues
  • Troubleshooting helpdesk tickets
  • Occasional Saturday work during term time
  • Supporting and maintaining infrastructures and networks to ensure maximum service ability
  • Ensure classes are able to make use of IT Equipment including carrying out maintenance of systems
  • User management (AD, Group Policy)
  • Systems monitoring
  • Setting up and configuring Desktops and Laptops as required
  • Switch configuration and troubleshooting
  • Wireless Controller administration and WAP configuration
  • Web / email filtering monitoring and reporting

Contact Paul Lake on 0207 041 6989 or Email your CV HERE